Privacy Policy
This Privacy Policy describes how JellyAI LLC ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you use our services.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and authentication credentials.
Usage Data
We collect information about how you use JellyAI, including support requests, interactions with our AI, and system logs for troubleshooting and improvement purposes.
Integration Data
When you connect JellyAI to third-party services (Slack, Google Workspace, etc.), we access only the minimum data necessary to provide our services, such as user directories and communication channels.
2. How We Use Your Information
- Provide and improve our AI-powered IT support services
- Authenticate users and maintain account security
- Process support requests and automate workflows
- Send important service updates and security notifications
- Analyze usage patterns to enhance our platform
- Comply with legal obligations and prevent misuse
3. Data Security & Compliance
JellyAI maintains SOC 2 Type II compliance, ensuring enterprise-grade security controls for your data.
Security Measures
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication and OAuth 2.0 protocols
- Regular security audits and penetration testing
- Role-based access controls and audit logging
- Data backup and disaster recovery procedures
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service Providers: Trusted partners who help us operate our platform (cloud hosting, analytics)
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize data sharing
5. Your Rights & Controls
You have the following rights regarding your personal data:
Access & Portability
Request a copy of your data in a portable format
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Restriction
Limit how we process your information
6. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Support Logs: Kept for 2 years for service improvement
- Security Logs: Retained for 7 years for compliance
- Deleted Accounts: Data permanently deleted within 30 days
7. International Data Transfers
JellyAI operates globally and may transfer data across borders. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Data Processing Agreements with all service providers
- Compliance with regional privacy laws (GDPR, CCPA, etc.)
8. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your login session and preferences
- Analyze platform usage and performance
- Provide personalized experiences
- Ensure security and prevent fraud
You can control cookie preferences through your browser settings.
9. Children's Privacy
JellyAI is designed for business use and is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes via email or through our platform. Your continued use of JellyAI after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us: